Identify Cloud Health Gaps & Automate IT Support
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Gain visibility into your infrastructure through health, availability, and performance insights. Get configuration recommendations for specific use cases and workloads to optimize your environment.
Nutanix Insights is an integrated service that augments product support, reducing customer case volume and expediting issue resolution time. Pulse2 is the underlying technology that securely transmits system-level diagnostic data to the Insights platform, enabling predictive health and context-aware support automation workflows. With Nutanix Insights and Pulse telemetry, customers benefit from an average uptime in excess of five 9s.
Enabled on a per-cluster basis, Pulse is packaged as a part of NCC ensuring that no matter which version of Nutanix AOS or hypervisor vendor is in use, customers can always benefit from the latest Insights enhancements to improve infrastructure health.
The data Pulse shares with Nutanix is via a highly secure end-to-end encrypted REST channel and includes:
Nutanix Pulse does not gather, nor communicate, any guest VM specific data, user data, metadata or any personally-identifiable information such as administrator credentials. No system-level data from any customer is ever shared with third parties.
Personalized, Proactive Support Experience
Nutanix Insights provides organizations with an experience akin to having a dedicated Systems Reliability Engineer (SRE) monitoring your infrastructure, 24/7/365.
This experience starts by enabling Pulse on each Nutanix cluster which then shares system-level diagnostic data with Insights providing customers with a personalized, intelligent support experience:
Nutanix Insights enables faster issue analysis and reduces support case resolution times by up to 40%. Automated workflows open support cases when critical issues are detected, such as for DIMM or disk failures, then collate and upload only the relevant logs from the correct time period. Organizations can also choose to incorporate management approval prior to log uploads. A Nutanix SRE is automatically assigned to the case, and if appropriate, replacement parts are dispatched to the customer.
Predictive Issue Resolution
The Nutanix commitment to customer success starts by providing world-class support with an industry recognised Net Promoter Score (NPS) of 90+ average for six consecutive years. Support is enhanced by the Insights service providing actionable recommendations based on predictive Pulse data analysis, from which customers can uncover gaps in infrastructure health, availability, security and performance. Benefits include:
- Recommendations based on predictive analysis help improve infrastructure health and uptime.
- 33% are common issues that can be resolved without a support case, expediting resolution.
- A dedicated unified dashboard provides the health status of your infrastructure.
By incorporating Insights into daily workflows, IT teams can quickly and easily discover optimization possibilities and proactively address them before they become more critical, require a support case, or incur an outage.
The Insights unified dashboard presents the health status for an organization’s entire on-prem, hybrid and multi-cloud infrastructure, from datacenter to edge network. Data can be viewed by cluster, site or geography. Each Insights Discovery includes details of the issue together with one or more simple to follow Recommendations to resolve them. This enables IT teams to easily prioritize focus on optimizing infrastructure health.
Staying current with Field and Security Advisories (FAs & SAs) is crucially important to infrastructure health. Via the Insights dashboard, IT administrators can easily view outstanding advisories as they are released and can take quick action to resolve issues, helping to maintain a positive security and compliance posture.
Predictive Support for your Cloud Platform
Uncover gaps in your cloud health, availability and performance. Discover optimization possibilities on clusters without manual intervention.
Our intuitive platform provides a unified view across site, cluster and geography into the health of your Nutanix cloud infrastructure.
Automated and predictive support workflows proactively open support cases, collect diagnostic information and shorten case remediation.
Pulse metrics are the foundation to improving your cloud infrastructure health, availability and performance. Enabled with one-click simplicity, clusters automatically collect system-level diagnostic data, which is shared with the Nutanix Insights service.
Insights provides a simple way to understand software and cluster node firmware version lifecycle or compatibility gaps, including end-of-life (EOL) software or incompatible BIOS firmware versions.
The dashboard leverages a wealth of Nutanix infrastructure support knowledge to determine the health status of your clusters, including published field advisories, tech notes, security advisories and best practice guides.
IT administrators now have a focused view based on severity level. Insights provides predictive support and spots infrastructure issues arising from Pulse metrics, enabling proactive hardware platform support. This includes node or disk degradations and high resource utilization situations.
A daily emailed summary of Discoveries provides a concise view of new issues with URLs for quick diagnosis and remediation. Insights prioritized lists include recommendations that simplify remediation with easy-to-follow processes, resulting in fewer raised support cases.
Insights automates the support engagement process. This includes case creation, collecting and uploading relevant logs and diagnostic data, and assigning a Nutanix Systems Reliability Engineer (SRE). Smart automation frees IT teams from mundane support case creation and log collection, enabling them to more efficiently manage their environment.
How It Works:
Nutanix Insights leverages Pulse diagnostic information from Nutanix clusters to produce actionable insights.
To get started:
- Enable Pulse metrics on each Nutanix cluster
- Review Discoveries dashboard for gaps in infrastructure health
- Act on provided prioritized list of recommendations
- Insights proactively creates support tickets
Nutanix Insights bases its recommendations on your organization’s telemetry when compared with known published field advisories, tech notes, security advisories, and best practice guides.
Smart Support automates support case creation, collecting required diagnostic logs, and assigning a Nutanix Systems Reliability Engineer (SRE) when required - streamlining support processes and saving your IT administrators time.
Download the Nutanix Insights Datasheet (.PDF)